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User Guides

Top up a Personal Lab

If your lab hours are running low, you can easily top up by purchase an additional copy of the Lab. The new hours will be added directly to your existing lab, and your access period will be extended accordingly.

Note: Topping up adds extra copies of your lab, not custom hours. The hour-tier is matches your original Coursepack lab tier selection. Please verify before purchasing, as purchases are non-refundable.

There are 3 ways to top up a personal lab:

Method 1: Top up at the Lab Starting Page

Before you top up, make sure the lab status is “Stopped”. Click the Top-up button located near “Lab hours remaining”.

Lab Status

Message of adding additional lab hours

Click Proceed and the additional hours will be added to your Shopping cart. As shown, the Access Tier is greyed out because it is locked to your initial Coursepack lab tier selection.

Shopping cart

After your payment is completed, your lab hours are added automatically. To see the update, go back to the lab start page and re-open it.

You can go to My Library > Subscribed Labs and click Go to Lab.

Subscribed labs tab on My Library page

Or you can go to the Coursepack page and click Run Lab.

Run lab button on Coursepack page

Method 2: Top up at the My Library page (admin account type)

For teaching assistants who are administrator account type, switch back to your own profile view, and go to My Library > Subscribed Labs.

Note: Please ensure you switch back to your own profile view rather than using the TA view. If you are in the TA view, "My Library" will display the associated educator's library instead of your own.

admin switch back to their own profile view.png

Next to each lab, click Purchase additional lab hours. The additional lab hours will be added to your Shopping Cart.

Subscribed Labs tab

Click Proceed to checkout to complete the purchase.

Proceed to check out

Method 3: Top up at the Coursepack Details page

If you are using the lab in an institution-pay coursepack, you can also top up the lab by adding an additional lab copy. The operation is similar as ordering a personal lab. Please refer to Purchasing Your Personal Lab in a Coursepack. (Note: Teaching assistants with a student‑type account can only top up lab hours using this method.)