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TCS: Agility at Scale—Managing Change

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The head of Agile Initiative Network (AIN) at TCS, an India based multinational IT services-consulting-business solutions enterprise, has been mandated by the company’s CEO to lead the internal transformation of TCS at scale into an Agile enterprise. There is a three-year deadline beginning December 2017, and the transformation must be executed company-wide in a single leap.

Midway into the execution of the strategy, the head of the Agile Initiative Network discovers that he had not factored in the need for change management at scale. The deficit needs to be quickly addressed to achieve the desired outcomes from the ongoing transformation.

Students have an opportunity to step into the shoes of the case protagonist and resolve the managerial dilemmas he is facing in making course corrections.

Learning Objective:

After working through the case and assignment questions, student will

- Recognize the need for mid-course corrections while implementing strategy

- Prioritize areas of action as part of executing a strategic plan

- Develop an action plan aimed at managing organizational change at scale

Year of Publication: 2023
Ref. No.: 23/756C
Discipline: Strategy & General Management
Industry: Software & Services
Country: India
Company: TCS
Languages: English
Pages of Text: 8