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Clash of Mobility: Managing Expatriates in a Globalizing Chinese Company

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Yalia, a Chinese tech company that is experiencing rapid expansion overseas, has been sending more expatriates on assignment in recent years, but its approach to global mobility has not caught up. Managers are not strategic about the expatriation process. Existing mobility policy guidelines are unclear and has not been adjusted to address the company’s expansion needs.

Xiao Jing, the new human resources director at Yalia, is becoming frustrated with the outdated approach as she deals with a recent complaint from a Chinese mid-level manager, Fan Kewen. Fan, the head of Dubai’s office, thinks it is unfair that his housing budget is lower than that of his US colleague from a newly acquired cloud solutions company, and he threatens to shorten his assignment. As she investigates further, she uncovered the difficulties of Fan working in a foreign culture, as well as differences in cultural and policy practices at Yalia and the acquired company. Jing suggests to Liu Hong, head of global strategy and managing director about a policy overhaul, but Hong dismissed, and instead asks her to use monetary incentives to keep assignees happy. What should she do?

The case demonstrates how global mobility policies need to consider operational needs, business strategy and talent strategies. It breaks down the components of an expatriate package, and shows how culture can play into its design. It also shows the impact of having a well-structured, strategic approach to managing mobility programs.

Learning Objective:

1. Demonstrating the key components in expatriate compensation design.

2. Understanding the challenges of maintaining fairness and consistency in expatriate compensation design associated with cultural differences.

3. Introducing students to different staffing approaches in multinational organizations with an emphasis on the alignment with corporate strategies.

4. Demonstrating a methodical approach in resolving tensions and disagreements in expatriate compensation design.

Year of Publication: 2019
Ref. No.: 19/625C
Discipline: Knowledge and Human Resource Management
Industry: Commercial Services, Software & Services
Country: China (People's Rep. of), United States of America
Company: Yalia (fictional Chinese tech company)
Languages: English
Pages of Text: 8