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DispatchPro System: Leveraging Government-initiated IT Infrastructure                                                                                                                                                                                                                
Product Ref: 03/160C Company: ESD Services Limited
Info Mapping (HK) Limited

Product Type: Case Industry: Commercial Services

Related Product(s): Teaching Note
In early 2000, Info Mapping (Hong Kong) Limited, a Hong Kong-based technology SME with an interest in developing logistics applications for local businesses, spotted a growing demand among Hong Kong companies for an efficient job allocation and job status reporting system for their outdoor workers. It proceeded to design and develop an innovative software application called DispatchPro System, whereby employers could schedule jobs to employees, and employees could remotely access such work schedules on a real-time basis. However, Info Mapping needed an IT infrastructure that covered the major areas of Hong Kong to leverage the full benefits of the application. The Company simply did not have the resources to build such a vast and complicated infrastructure itself. How could it solve this problem and tap the potential market ahead of other companies? The infrastructure that Info Mapping eventually chose to deliver DispatchPro was the sprawling network of easy-to-use IT kiosks established by ESD Services Limited (also called ESDlife) under the auspices of the Hong Kong Government. But was it the best choice? Why? This case can serve as a best-practice example of an SME managing and furthering business growth through leveraging government-initiated IT infrastructure.
Functional Area : Economics & Business Policy
Management of Information Systems

Issues: Outdoor Worker Management System, Managing Business growth for SMEs, Business and Government
Length: 3 pages Country: Hong Kong SAR

Pub. Year: 2003 Level of Difficulty: 1
This product type is available in the following language(s):      English   Simplified Chinese
Related Information: N/A
This is a part of The Trade & Industry Department SME Case Series
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