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06/311C Tecnovate: Challenges of Business Process Outsourcing

Product Type: Case

Functional Area: Management of Information Systems, Production & Operations Management
Pub. Year: 2006

This case is about a Business Process Outsourcing (BPO) service provider, Tecnovate eSolutions Pvt. Ltd, which was set up as a captive unit in India to provide contact centre services, BPO services an...

Vanita Yadav
Sangeeta Shah Bharadwaj
K.B.C. Saxena