Tecnovate: Challenges of Business Process Outsourcing
Management of Information Systems, Production & Operations Management
Pub. Year: 2006
This case is about a Business Process Outsourcing (BPO) service provider, Tecnovate eSolutions Pvt. Ltd, which was set up as a captive unit in India to provide contact centre services, BPO services an...
Sangeeta Shah Bharadwaj