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10 cases found
 
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07/360C Daksh and IBM: Business Process Transformation in India Part 2. The Post Buy-out Years

Product Type: Case

Functional Area: Management of Information Systems, Production & Operations Management, Strategy & General Management
Pub. Year: 2008

The story of Daksh, one of India's leading BPO companies that was bought out by IBM in April 2004 at an estimated amount of US$170 million, had all the elements of the great Indian IT dream: entrepren...

Ali Farhoomand
Kavita Sethi
CSVS/106C DAKSH and IBM: Business Process Transformation in India - PART 1. The Formative Years

Product Type: Case, DVD

Functional Area: Management of Information Systems, Production & Operations Management, Strategy & General Management
Pub. Year: 2007

An undisputed success story, Daksh eServices was one of the leading Business Process Outsourcing (BPO) service providers in India. Launched by a group of friends in 2000, it started by providing web-b...

Ali Farhoomand
Kavita Sethi
06/316C Sa Sa International: Growth Amidst Adversity

Product Type: Case

Functional Area: Strategy & General Management
Pub. Year: 2006

Pioneering the discount store concept in cosmetic retailing in Hong Kong, Eleanor and Simon Kwok had succeeded in building Sa Sa into one of Asia's largest cosmetic and beauty service retailers. The c...

Stephen Ko
Kavita Sethi
06/279RN The Changing Face of the Indian Television Industry: 2006

Product Type: Research Note

Functional Area: Marketing, Production & Operations Management
Pub. Year: 2006

Television in India has been around for just over four decades. For the first 17 years, transmission was restricted to black and white, and sale figures of television sets were minimal. The liberalisa...

Jim Laurie
Kavita Sethi
06/274C Giordano International: Sustained Success Beyond 2005?

Product Type: Case

Functional Area: Strategy & General Management
Pub. Year: 2006

Incorporated in 1983, Giordano International consolidated its position as a leading casual apparel retailer in Asia Pacific by offering customers value for money, good customer service and classic, si...

Stephen Ko
Kavita Sethi
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