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220 cases found for : Customer relationship management
Ref No. Title Author(s)
16/586C Interest-rate Swap Offered by Sumitomo-Mitsui Bank: Was This for Hedging or Speculation?

Product Type: Case

Functional Area: Finance & Investments
Pub. Year: 2017

Sumitomo-Mitsui Bank (the Bank) was found not to have breached its duty of explanation when an interest-rate swap agreement had been executed between the Bank and a customer (the Company), under...

Mitsuru Misawa
16/579C The Toshiba Accounting Scandal: How Corporate Governance Failed

Product Type: Case

Functional Area: Strategy & General Management
Pub. Year: 2016

This case presents a comprehensive overview of the Toshiba accounting scandal. It examines how the accounting irregularities in evidence at Toshiba spread from a relatively minor case of accounting mi...

Mitsuru Misawa
15/566C A Popular HR Chief Burned to Death: People Management Dynamics at the Indian Subsidiary of Suzuki Ltd

Product Type: Case

Functional Area: Human Resource Management
Pub. Year: 2016

Senior management and human resource professionals in MNCs may inadvertantly cause disaster due to their indifference towards regional human resource and cross-cultural issues. Maruti-Suzuki India Lim...

Debi S. Saini
15/565C Medha: Struggle for Sustainability

Product Type: Case

Functional Area: Social Enterprises & Ethics
Pub. Year: 2015

They could proudly proclaim themselves as ¡¥Medha Graduates¡¦ from that day onwards. They had acquired the basic life-skills (which many others lacked) to attain respectable jobs. He hoped that they wou...

Nimisha Kapoor
15/560C e-Business Transformation in the Banking Industry: the Case of Citibank

Product Type: Case

Functional Area: Strategy & General Management
Pub. Year: 2015

Citibank reshaped its e-business program after the financial crisis of 2008, focusing on leveraging its geographical reach, rolling out global initiatives to maintain its leadership in treasury and tr...

Ali Farhoomand
Davide Lentini
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