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30 cases found
 
Ref No. Title Author(s)
06/311C Tecnovate: Challenges of Business Process Outsourcing

Product Type: Case

Functional Area: Management of Information Systems, Production & Operations Management
Pub. Year: 2006

This case is about a Business Process Outsourcing (BPO) service provider, Tecnovate eSolutions Pvt. Ltd, which was set up as a captive unit in India to provide contact centre services, BPO services an...

Vanita Yadav
Sangeeta Shah Bharadwaj
K.B.C. Saxena
06/310C Promoting Healthcare Tourism in India

Product Type: Case

Functional Area: Marketing, Strategy & General Management
Pub. Year: 2007

A joint study by the Confederation of Indian Industries and McKinsey forecasted the potential of healthcare tourism to amount to US$2.2 billion by 2010. The Indian Government's growing awareness of th...

Bennett Yim
Amy Tang
06/309C

People Management Fiasco in Honda Motorcycles and Scooters India Ltd

Product Type: Case

Functional Area: Human Resource Management
Pub. Year: 2006

Multinationals often make judgemental errors regarding cross-cultural issues and the business environment prevailing in foreign countries. Honda Motorcycles and Scooters India Ltd. (HMSI), a wholly-ow...

Debi S. Saini
CSVS/106C DAKSH and IBM: Business Process Transformation in India - PART 1. The Formative Years

Product Type: Case, DVD

Functional Area: Management of Information Systems, Production & Operations Management, Strategy & General Management
Pub. Year: 2007

An undisputed success story, Daksh eServices was one of the leading Business Process Outsourcing (BPO) service providers in India. Launched by a group of friends in 2000, it started by providing web-b...

Ali Farhoomand
Kavita Sethi
CSVS/105C Biocon: From Generics Manufacturing to Biopharmaceutical Innovation

Product Type: Case, DVD

Functional Area: Strategy & General Management
Pub. Year: 2007

Incorporated in 1978 as a joint venture between Biocon Biochemicals Ltd, Ireland and a company led by Ms Kiran Mazumdar-Shaw, a young Indian entrepreneur, Biocon had long depended on revenues from the...

Michael J. Enright
Venkat Subramanian
Jeroen van den Berg
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