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31 cases found
 
Ref No. Title Author(s)
06/312C Jharna Software: The Move to Agile

Product Type: Case

Functional Area: Management of Information Systems
Pub. Year: 2006

Jharna Software was a medium-sized Indian software developer with an offshore centre in the United States. The team in the United States usually performed systems analysis and design work at the custo...

Indranil Bose
Minyi Huang
06/311C Tecnovate: Challenges of Business Process Outsourcing

Product Type: Case

Functional Area: Management of Information Systems, Production & Operations Management
Pub. Year: 2006

This case is about a Business Process Outsourcing (BPO) service provider, Tecnovate eSolutions Pvt. Ltd, which was set up as a captive unit in India to provide contact centre services, BPO services an...

Vanita Yadav
Sangeeta Shah Bharadwaj
K.B.C. Saxena
06/310C Promoting Healthcare Tourism in India

Product Type: Case

Functional Area: Marketing, Strategy & General Management
Pub. Year: 2007

A joint study by the Confederation of Indian Industries and McKinsey forecasted the potential of healthcare tourism to amount to US$2.2 billion by 2010. The Indian Government's growing awareness of th...

Bennett Yim
Amy Tang
06/309C

People Management Fiasco in Honda Motorcycles and Scooters India Ltd

Product Type: Case

Functional Area: Human Resource Management
Pub. Year: 2006

Multinationals often make judgemental errors regarding cross-cultural issues and the business environment prevailing in foreign countries. Honda Motorcycles and Scooters India Ltd. (HMSI), a wholly-ow...

Debi S. Saini
CSVS/106C DAKSH and IBM: Business Process Transformation in India - PART 1. The Formative Years

Product Type: Case, DVD

Functional Area: Management of Information Systems, Production & Operations Management, Strategy & General Management
Pub. Year: 2007

An undisputed success story, Daksh eServices was one of the leading Business Process Outsourcing (BPO) service providers in India. Launched by a group of friends in 2000, it started by providing web-b...

Ali Farhoomand
Kavita Sethi
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