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Production & Operations Management
 
43 cases found.
 
Ref No. Title Author(s)
06/279RN The Changing Face of the Indian Television Industry: 2006

Functional Area: Marketing, Production & Operations Management
Length: 44 Page(s)
Pub. Year: 2006

Television in India has been around for just over four decades. For the first 17 years, transmission was restricted to black and white, and sale figures of television sets were minimal. The liberalisa...

Related Product(s): Research Note

Jim Laurie
Kavita Sethi
16/572C Dieselgate ¡V Heavy Fumes Exhausting the Volkswagen Group

Functional Area: Production & Operations Management, Social Enterprises & Ethics, Strategy & General Management
Length: 27 Page(s)
Pub. Year: 2016

At the end of September 2015, Matthias Mueller stepped in as CEO for the Volkswagen Group, days after Martin Winterkorn resigned over the biggest automotive emissions scandal the world had ever seen. ...

Related Product(s): N/A

Marcus Schuetz
Claudia H L Woo
15/562C Uniqlo: A Supply Chain Going Globa

Functional Area: Production & Operations Management, Strategy & General Management
Length: 15 Page(s)
Pub. Year: 2016

In less than 20 years, Uniqlo has become the leading fast-fashion retailer in Japan and a strong player in other Asian countries like China, Korea and Taiwan. Since 1998, the company has expanded sale...

Related Product(s): N/A

Benjamin Yen
Davide Lentini
15/561C The Internet of Things (IoT): Shaping the Future of E-commerce

Functional Area: Management of Information Systems, Production & Operations Management, Strategy & General Management
Length: 15 Page(s)
Pub. Year: 2015

Besides computers, tablets and mobile phones, what other items in your home could be connected to the internet? The answer might be far more than you imagine: refrigerators, cupboards, coffee machines...

Related Product(s): N/A

Benjamin Yen
Yihong Yao
15/555C Three-Dimensional (3D) Printing: Jolts on Supply Chain Management and the Chinese Manufacturing Industry

Functional Area: Production & Operations Management, Strategy & General Management
Length: 20 Page(s)
Pub. Year: 2015

3D printing was a bottom-up process by which materials were laid down in thin successive layers until an object was fully constructed. As an innovation in technique, 3D printing made production conduc...

Related Product(s): N/A

Benjamin Yen
Yihong Yao
14/550C McDonald¡¦s China: The Expired Meat Scandal

Functional Area: Marketing, Production & Operations Management, Strategy & General Management
Length: 16 Page(s)
Pub. Year: 2015

In July 2014, a Shanghai television station revealed that Shanghai Husi, a Chinese subsidiary of a reputable US-owned food supplier, was producing substandard meat products. McDonald¡¦s was one of its ...

Related Product(s): N/A

Zhigang Tao
Claudia H L Woo
14/547C The War for Rechargeable Electric-Vehicle Batteries

Functional Area: Production & Operations Management, Strategy & General Management
Length: 28 Page(s)
Pub. Year: 2015

In 2014, most industry experts thought that the electric-vehicle (EV) battery market was an important opportunity for battery manufacturers, which would also restructure the traditional car industry. ...

Related Product(s): N/A

Bowon Kim
Jeong Eun Sim
12/510C Haier in India: Building Presence in a Mass Market Beyond China

Functional Area: Marketing, Production & Operations Management, Strategy & General Management
Length: 19 Page(s)
Pub. Year: 2012

For Chinese corporation Haier Inc, the biggest seller of major appliances in the world, entering India as an emerging-market multinational is like having a double-edged sword. Its global presence give...

Related Product(s): N/A

Nikhil Celly
Penny Lau
11/502C Interior JV: Teething Problems of a Manufacturing Operation in China

Functional Area: Accounting & Control, Production & Operations Management
Length: 6 Page(s)
Pub. Year: 2011

In 2006, European automotive supplier Interior Group and China-based China Textile established Interior JV, a joint venture in China to produce seat covers for automakers manufacturing in China. After...

Related Product(s): N/A

Neale G. O'connor
Grace Loo
11/495C China Sourcing Group: Delivering on Time

Functional Area: Accounting & Control, Production & Operations Management
Length: 9 Page(s)
Pub. Year: 2011

In 2004, US-based China Sourcing Group, which specialises in premium and gift products, established a sourcing office in Shanghai. The Shanghai office was responsible for sourcing vendors not only in ...

Related Product(s): N/A

Neale G. O'connor
Grace Loo
11/489C Shanghai Interior Automotive Door System: Running a Manufacturing Operation in China

Functional Area: Accounting & Control, Production & Operations Management
Length: 5 Page(s)
Pub. Year: 2011

Shanghai Interior Automotive Door System Co. Ltd (formerly Shanghai Delphi) was a leading player in China's automotive component industry with a 30%market share. Nonetheless, between 2007 and 2009, it...

Related Product(s): N/A

Neale G. O'connor
Grace Loo
11/488C The POSCO Way of Field Based Innovation

Functional Area: Production & Operations Management, Strategy & General Management
Length: 32 Page(s)
Pub. Year: 2011

POSCO is one of the largest and best steelmakers in the world. Since the construction of Pohang Steelworks in 1973, Pohang Iron and Steel Company ("POSCO") has grown continuously in the world's steel ...

Related Product(s): N/A

Bowon Kim
Sanghyung Ahn
Chulsoon Park
11/482C Strategic Performance Measurement of Suppliers at HTC

Functional Area: Accounting & Control, Production & Operations Management
Length: 13 Page(s)
Pub. Year: 2011

The case introduces students to the concept of supplier management with scorecard and other performance measures and the concept of Total Cost of Ownership The purpose of this case is to enhance the s...

Related Product(s): N/A

Anne Wu
Neale G. O'connor
Shannon Anderson
Yu Chen
10/481C PQI: Management of Suppliers

Functional Area: Accounting & Control, Production & Operations Management
Length: 16 Page(s)
Pub. Year: 2011

Taiwan-based memory manufacturer Power Quotient International Co. Ltd ("PQI") had an established system for selecting, assessing and managing suppliers. A scoring system that assessed suppliers in are...

Related Product(s): N/A

Anne Wu
Neale G. O'connor
Shannon Anderson
Grace Loo
10/474C Crown Worldwide: Integrating Corporate Social Responsibility in Business

Functional Area: Human Resource Management, Production & Operations Management, Social Enterprises & Ethics, Strategy & General Management
Length: 22 Page(s)
Pub. Year: 2010

Founded in 1965 by Jim Thompson, the Crown Worldwide Group ("Crown") began as a small moving company in Japan, shifting its headquarters to Hong Kong in the mid-1970s. Within 30 years, Crown had becam...

Related Product(s): DVD

Ali Farhoomand
Claudia H L Woo
Ricky Lai
09/446C Gold Peak Electronics: R&D Globalisation from East to West

Functional Area: Human Resource Management, Management of Information Systems, Production & Operations Management, R&D Globalization Strategy and General Management, Strategy & General Management
Length: 17 Page(s)
Pub. Year: 2009

Globalisation has prompted a new trend of cross-border acquisitions from the East to the West. Fuelled by non-traditional motivations, Asian companies are acquiring respected and well-established West...

Related Product(s): N/A

Kuldeep Kumar
Maya Kumar
09/442C Dragonfly Therapeutic Retreat: Creating an Affordable Indulgence

Functional Area: Marketing, Production & Operations Management, Strategy & General Management
Length: 16 Page(s)
Pub. Year: 2009

Georgie Yam went to Shanghai in 2001 as consultant for a German hair-care product line. Being a massage enthusiast, he quickly spotted a gap in the city's spa market for a value-for-money relaxation p...

Related Product(s): N/A

Gilbert Wong
Po Chung
Josephine Lau
09/439C Sanlu's Melamine-Tainted Milk Crisis in China

Functional Area: Marketing, Production & Operations Management, Social Enterprises & Ethics, Strategy & General Management
Length: 24 Page(s)
Pub. Year: 2009

On 12 September 2008, Sanlu Group, the biggest producer of milk powder in China, rocked the country when it admitted that its infant formula had been contaminated with the toxic chemical melamine. Chi...

Related Product(s): N/A

Jiangyong Lu
Zhigang Tao
Claudia H L Woo
09/422C Mattel's Strategy after its Recall of Products Made in China

Functional Area: Production & Operations Management, Strategy & General Management
Length: 9 Page(s)
Pub. Year: 2009

In the summer of 2007, Mattel, the largest toymaker in the US, made several recalls of products that had been made in China. The recalls led not only to a sharp reduction in Mattel's sales but also to...

Related Product(s): N/A

Jiangyong Lu
Yu Linhui
Zhigang Tao
Grace Loo
09/408C SAP: Establishing a Research Centre in China

Functional Area: Knowledge and Human Resource Management, Production & Operations Management, R&D Globalization Strategy and General Management
Length: 27 Page(s)
Pub. Year: 2009

Leading technology companies from around the world are entering China to establish research centres, leverage China's unique situation of rapid growth and large manufacturing base, and scooping up tal...

Related Product(s): N/A

Kuldeep Kumar
Maya Kumar
Markus Alsleben
08/395C Ready to Take Off (A): The Global Large Civil Aircraft Industry

Functional Area: Production & Operations Management
Length: 23 Page(s)
Pub. Year: 2008

A capital-intensive industry that requires sophisticated high technology and enormous economies of scale, the global large civil aircraft industry allows only a few profitable players and has been dom...

Related Product(s): N/A

Dean Xu
Isabella Chan
08/390C Mattel Toys ¡V Made in China (C)

Functional Area: Marketing, Production & Operations Management, Strategy & General Management
Length: 3 Page(s)
Pub. Year: 2008

This three-part case study relates to the 2007 product recalls of toys manufactured in China for Mattel Inc., the world's biggest toy maker. Part (A) focuses on the recall of toys on 1 August, coated ...

Related Product(s): N/A

Graham Jackson
Yu Xiubao
08/389C Mattel Toys ¡V Made in China (B)

Functional Area: Marketing, Production & Operations Management, Strategy & General Management
Length: 3 Page(s)
Pub. Year: 2008

This three-part case study relates to the 2007 product recalls of toys manufactured in China for Mattel Inc., the world's biggest toy maker. Part (A) focuses on the recall of toys on 1 August, coated ...

Related Product(s): N/A

Graham Jackson
Yu Xiubao
08/388C Mattel Toys ¡V Made in China (A)

Functional Area: Marketing, Production & Operations Management, Strategy & General Management
Length: 13 Page(s)
Pub. Year: 2008

This three-part case study relates to the 2007 product recalls of toys manufactured in China for Mattel Inc., the world's biggest toy maker. Part (A) focuses on the recall of toys on 1 August, coated ...

Related Product(s): N/A

Graham Jackson
Yu Xiubao
09/382C Aviation Spare Parts Supply Chain Management Optimisation at Cathay Pacific Airways Limited

Functional Area: Production & Operations Management
Length: 18 Page(s)
Pub. Year: 2009

Supply chain management of aviation spare parts is characterised by stringent regulations, tight turnaround and lead time, large numbers and expensive parts. Managing spare parts in the aviation indus...

Related Product(s): N/A

Benjamin Yen
Jonathan Pelosi
Karen Lee
08/370C The Philippines' Rising Bioethanol Industry

Functional Area: Economics & Business Policy, Production & Operations Management, Strategy & General Management
Length: 27 Page(s)
Pub. Year: 2008

In 2007, the Philippines passed the Biofuels Act stipulating that by 2008 all gasoline sold in the country must contain at least 5% ethanol by volume. The law's objectives are to reduce Philippine dep...

Related Product(s): N/A

Ari Luis C. Halos

Ari Luis C. Halos
07/360C Daksh and IBM: Business Process Transformation in India Part 2. The Post Buy-out Years

Functional Area: Management of Information Systems, Production & Operations Management, Strategy & General Management
Length: 16 Page(s)
Pub. Year: 2008

The story of Daksh, one of India's leading BPO companies that was bought out by IBM in April 2004 at an estimated amount of US$170 million, had all the elements of the great Indian IT dream: entrepren...

Related Product(s): N/A

Ali Farhoomand
Kavita Sethi
07/339C The Crown Worldwide Group: Relocating in China under the Closer Economic Partnership Arrangement

Functional Area: Human Resource Management, Production & Operations Management, Strategy & General Management
Length: 31 Page(s)
Pub. Year: 2007

In June 2003, the governments of Hong Kong and the People's Republic of China signed the Closer Economic Partnership Arrangement (CEPA). CEPA outlined terms for liberalisation of trade in goods and se...

Related Product(s): N/A

Michael J. Fratantuono
07/337C Pepsi Grows Potatoes in China

Functional Area: Production & Operations Management
Length: 11 Page(s)
Pub. Year: 2008

PepsiCo introduced Lays potato chips to China in 1997. As its chips business grew, it faced increasing difficulties in securing a reliable supply of quality potatoes. In the North American market, Pep...

Related Product(s): N/A

Jiangyong Lu
Zhigang Tao
Grace Loo
09/334C Public Private Partnership: London Underground Limited

Functional Area: Finance & Investments, Production & Operations Management, Strategy & General Management
Length: 21 Page(s)
Pub. Year: 2009

In 2007, Hong Kong MTR Corporation Limited (MTRC) was offered a 20% stake in Metronet Rail (Metronet), one of the two private sector engineering consortia contracted to run and maintain the London Und...

Related Product(s): N/A

Frederik Pretorius
Alison Bate
06/311C Tecnovate: Challenges of Business Process Outsourcing

Functional Area: Management of Information Systems, Production & Operations Management
Length: 21 Page(s)
Pub. Year: 2006

This case is about a Business Process Outsourcing (BPO) service provider, Tecnovate eSolutions Pvt. Ltd, which was set up as a captive unit in India to provide contact centre services, BPO services an...

Related Product(s): N/A

Vanita Yadav
Sangeeta Shah Bharadwaj
K.B.C. Saxena
06/305C Ina Food Industry: A New Management Philosophy for Japanese Businesses

Functional Area: Economics & Business Policy, Human Resource Management, Marketing, Production & Operations Management, Social Enterprises & Ethics, Strategy & General Management
Length: 14 Page(s)
Pub. Year: 2006

Ina Food Industry Co. Ltd was situated in Ina, Nagano Prefecture, and surrounded by the soaring mountains of Japan's Alps. Amidst this idyllic setting, Mr. Hiroshi Tsukakoshi, Ina Food's 68-year-old c...

Related Product(s): N/A

Mitsuru Misawa
06/303C Rhine Garden Holdings Company Limited: The Next Strategic Move

Functional Area: Production & Operations Management, Strategy & General Management
Length: 24 Page(s)
Pub. Year: 2006

Started in 1992 by Tommy Fung and his two friends, Rhine Garden Holding Company Limited owned two Western restaurant chains in Hong Kong: Rhine Garden and Café Lagoon. Through the years, Fung, as mana...

Related Product(s): N/A

Simon Lam
Amy Tang
06/298C Polo Ralph Lauren & Luen Thai: Using Collaborative Supply Chain Integration in the Apparel Value Chain

Functional Area: Production & Operations Management
Length: 19 Page(s)
Pub. Year: 2006

Luen Thai is considering adopting a 'design-to-store' supply chain strategy to compete in the apparel market, as it faces increasing margin pressure, new market entrants and China's WTO entry. The dec...

Related Product(s): N/A

Ali Farhoomand
Benjamin Yen
Shamza Khan
05/233C Transland Shipping: Dealing with Cross-border Logistics Barrier

Functional Area: Accounting & Control, Production & Operations Management
Length: 25 Page(s)
Pub. Year: 2005

Hong Kong logistics companies are facing increased competition from the Chinese mainland operators, particularly in cross-border logistics business in the Pearl River Delta region. The Case examines t...

Related Product(s): N/A

Amy Lau
Kee-Hung Lai
Paul Li
Yew-ming Chia
Emily Ho
03/162C Buyer-Supplier Relationships

Functional Area: Economics & Business Policy, Production & Operations Management, Strategy & General Management
Length: 15 Page(s)
Pub. Year: 2003

In recent years, increasing attention has been paid to buyer-supplier relationships and supply chain management in general. Views of buyer-supplier relationships have evolved from the old school of th...

Related Product(s): N/A

Michael J. Enright
Vincent Mak
03/161C Shun Sang (H.K.) Co. Ltd.: Streamlining Logistical Flow

Functional Area: Management of Information Systems, Production & Operations Management, Strategy & General Management
Length: 8 Page(s)
Pub. Year: 2003

Founded by Mr. Tsui, Kwok-choi and his wife, Shun Sang (H.K.) Co. Ltd., an authorized distributor of Proctor and Gamble (P&G) in Hong Kong, embarked upon a major IT-enabled supply chain management ini...

Related Product(s): N/A

Benjamin Yen
Andrew Lee
02/148C Constructing an e-Supply Chain at Eastman Chemical Company

Functional Area: Management of Information Systems, Production & Operations Management, Strategy & General Management
Length: 17 Page(s)
Pub. Year: 2002

Craig Knight, Asia Pacific Digital Business and Customer Services Manager of Eastman Chemical Company, was given a mandate to sell Eastman¡¦s philosophy for an integrated electronic supply chain, other...

Related Product(s): VCD

Ali Farhoomand
Benjamin Yen
Pauline Ng
02/140C Anti-trust and Competitive Issues in B2B Trading Exchanges: Covisint, Inc.

Functional Area: Economics & Business Policy, Management of Information Systems, Production & Operations Management
Length: 3 Page(s)
Pub. Year: 2002

In February 2000, DaimlerChrysler, Ford Motor Company and General Motors Co. jointly announced plans to combine efforts and form a global on-line business-to-business (B2B) exchange. The goal of the e...

Related Product(s): N/A

Ali Farhoomand
Mary Ho
CSVS/106C DAKSH and IBM: Business Process Transformation in India - PART 1. The Formative Years

Functional Area: Management of Information Systems, Production & Operations Management, Strategy & General Management
Length: 20 Page(s)
Pub. Year: 2007

An undisputed success story, Daksh eServices was one of the leading Business Process Outsourcing (BPO) service providers in India. Launched by a group of friends in 2000, it started by providing web-b...

Related Product(s): DVD

Ali Farhoomand
Kavita Sethi
99/57C FedEx Corp: Structural Transformation through e-Business

Functional Area: Economics & Business Policy, Management of Information Systems, Production & Operations Management, Strategy & General Management
Length: 21 Page(s)
Pub. Year: 2000

Set in 2000, the case provides a comprehensive analysis of transportation logistics and FedEx's internal integrated logistics applications. FedEx demonstrates the shift from "physical" to "information...

Related Product(s): N/A

Ali Farhoomand
Pauline Ng
99/37C Kuehne & Nagel in the Asia-Pacific

Functional Area: Production & Operations Management, Strategy & General Management
Length: 18 Page(s)
Pub. Year: 1999

In the 1990s, freight forwarding had become a rapidly changing and dynamic industry. Globalisation of world markets, advancements in information technologies, changing demand and supply for products a...

Related Product(s): N/A

Edmund Thompson
Michael J. Enright
Vanessa Clark
Vincent Mak
NAC IBM's e-Business Strategy

Functional Area: Management of Information Systems, Production & Operations Management
Length: 0 Page(s)
Pub. Year: 1999

In this video, a senior manager from IBM talks about IBM's e-business strategy....

Related Product(s): VCD

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