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Management of Information Systems
 
88 cases found.
 
Ref No. Title Author(s)
07/359RN Global Software Industry in 2007

Functional Area: Management of Information Systems
Length: 6 Page(s)
Pub. Year: 2007

This research note provides a snapshot of the global software industry as it undergoes a major transition in 2007. McKinsey,s annual survey shows that software,s share of the IT budget in 2007 is arou...

Related Product(s): Research Note

Ali Farhoomand
Minyi Huang
15/561C The Internet of Things (IoT): Shaping the Future of E-commerce

Functional Area: Management of Information Systems, Production & Operations Management, Strategy & General Management
Length: 15 Page(s)
Pub. Year: 2015

Besides computers, tablets and mobile phones, what other items in your home could be connected to the internet? The answer might be far more than you imagine: refrigerators, cupboards, coffee machines...

Related Product(s): N/A

Benjamin Yen
Yihong Yao
13/533C The Hong Kong Jockey Club: Transforming Customer Experience through Information Technology

Functional Area: Management of Information Systems
Length: 19 Page(s)
Pub. Year: 2013

For over 125 years, the Hong Kong Jockey Club (the Club) had been Hong Kong¡¦s only organizer of horse races. Although it had made horse race betting a popular game in Hong Kong, its customers were agi...

Related Product(s): N/A

Ali Farhoomand
Sander Paul Zwanenburg
11/492C PremiumSoft: Managing Creative People

Functional Area: Accounting & Control, Management of Information Systems, Strategy & General Management
Length: 10 Page(s)
Pub. Year: 2011

PremiumSoft had been a competitive player in the SQL software market for 10 years. Like many software companies, PremiumSoft's business model required that it continuously evolve its current successfu...

Related Product(s): N/A

April Yu
Neale G. O'connor
Melissa Moi
10/479C HDFC Bank ¡V Securing Online Banking

Functional Area: Management of Information Systems
Length: 20 Page(s)
Pub. Year: 2011

The Chief Information and Security Officer (CISO) of HDFC Bank Ltd, a leading private sector bank in India, is examining the options before him in strengthening the bank's online security subsequent t...

Related Product(s): N/A

Indranil Bose
R. Chandrasekhar
09/462C EU Design¡¦s Rise in the Apparel and Fashion Industry: Formalising Management and Incentive Systems

Functional Area: Accounting & Control, Management of Information Systems, Strategy & General Management
Length: 13 Page(s)
Pub. Year: 2010

EU Design is an increasingly important trim supplier for various companies in the apparel and fashion industry in both New York and Hong Kong. Since its establishment in 1999, the company has grown gr...

Related Product(s): N/A

Neale G. O'connor
Edo de Vries Robbe
09/459C Challenges in Developing Products for an Advanced Mobile Market: Sasken's Experience

Functional Area: Management of Information Systems, Strategy & General Management
Length: 15 Page(s)
Pub. Year: 2011

Sasken, a communication software company based in India, provides research and development support to leading wireless device vendors from its offshore centres in India in an intellectual property-ori...

Related Product(s): N/A

Selvaraj Vadivelu
Varadharajan Sridhar
09/455C Green IT Matters at Wipro Ltd

Functional Area: Management of Information Systems, Strategy & General Management
Length: 22 Page(s)
Pub. Year: 2009

The head of the Green IT team at Wipro Ltd, a leading IT services company headquartered in Bangalore, India, is facing dilemmas with regard to the company's goal of becoming carbon neutral by 2014. Th...

Related Product(s): N/A

Indranil Bose
R. Chandrasekhar
09/451C Making RFID Work: The World's Largest University Library RFID Implementation

Functional Area: Management of Information Systems
Length: 31 Page(s)
Pub. Year: 2009

In October 2008, the University of Hong Kong's Libraries ("HKU Libraries") successfully launched an initiative to introduce radio-frequency identification ("RFID") into its Main Library. Through the R...

Related Product(s): N/A

Benjamin Yen
Boby Shiu
09/446C Gold Peak Electronics: R&D Globalisation from East to West

Functional Area: Human Resource Management, Management of Information Systems, Production & Operations Management, R&D Globalization Strategy and General Management, Strategy & General Management
Length: 17 Page(s)
Pub. Year: 2009

Globalisation has prompted a new trend of cross-border acquisitions from the East to the West. Fuelled by non-traditional motivations, Asian companies are acquiring respected and well-established West...

Related Product(s): N/A

Kuldeep Kumar
Maya Kumar
09/416C South Korea¡¦s High-Speed Internet Industry

Functional Area: Management of Information Systems, Strategy & General Management
Length: 30 Page(s)
Pub. Year: 2009

The high-speed internet industry was one of the fastest growing and fastest evolving industries in the Republic of Korea. From the first telephone line-based high-speed internet service in 1996 to hyb...

Related Product(s): N/A

Bowon Kim
Chulsoon Park
Sanghyung Ahn
08/392C Highly Confident Transportation: Dynamics of IT Application in Supply Chain Management

Functional Area: Management of Information Systems
Length: 23 Page(s)
Pub. Year: 2008

Established in 1938, Highly Confident Transportation ("HCT") is a leading third-party logistics ("3PL") company in Taiwan. Originally a trucking and en-route transportation company serving domestic cu...

Related Product(s): N/A

Benjamin Yen
James Lin
Isabella Chan
07/366C Does IT Payoff? Strategies of Two Banking Giants

Functional Area: Management of Information Systems
Length: 15 Page(s)
Pub. Year: 2007

The IT productivity paradox debate has been going on for more than two decades, but the controversy has been exacerbated by a 2003 Harvard Business Review article by Nicolas Carr, who argues that IT d...

Related Product(s): N/A

Ali Farhoomand
Minyi Huang
07/360C Daksh and IBM: Business Process Transformation in India Part 2. The Post Buy-out Years

Functional Area: Management of Information Systems, Production & Operations Management, Strategy & General Management
Length: 16 Page(s)
Pub. Year: 2008

The story of Daksh, one of India's leading BPO companies that was bought out by IBM in April 2004 at an estimated amount of US$170 million, had all the elements of the great Indian IT dream: entrepren...

Related Product(s): N/A

Ali Farhoomand
Kavita Sethi
07/340C Developing Effective Middle Management in an Entrepreneurial Firm in China

Functional Area: Management of Information Systems, Strategy & General Management
Length: 18 Page(s)
Pub. Year: 2007

Victoria Idea Company Limited was a major network security solution provider based in Zhuhai, China. The company had been facing problems common to many family-owned businesses due to its management s...

Related Product(s): N/A

Gilbert Wong
Allan Fu Tze Yu
Yuen-ching Sin Fu
06/312C Jharna Software: The Move to Agile

Functional Area: Management of Information Systems
Length: 22 Page(s)
Pub. Year: 2006

Jharna Software was a medium-sized Indian software developer with an offshore centre in the United States. The team in the United States usually performed systems analysis and design work at the custo...

Related Product(s): N/A

Indranil Bose
Minyi Huang
06/311C Tecnovate: Challenges of Business Process Outsourcing

Functional Area: Management of Information Systems, Production & Operations Management
Length: 21 Page(s)
Pub. Year: 2006

This case is about a Business Process Outsourcing (BPO) service provider, Tecnovate eSolutions Pvt. Ltd, which was set up as a captive unit in India to provide contact centre services, BPO services an...

Related Product(s): N/A

Vanita Yadav
Sangeeta Shah Bharadwaj
K.B.C. Saxena
05/214C TAL Apparel Limited: Stepping up the Value Chain

Functional Area: Management of Information Systems
Length: 11 Page(s)
Pub. Year: 2005

The global apparel industry is known to be a buyer-driven industry, led by the retailers, marketers and branded manufacturers. In the United States, in particular, the industry is dominated by a handf...

Related Product(s): N/A

Ali Farhoomand
Phoebe Ho
04/207C PGL: The Entrepreneur in China's Logistics Industry

Functional Area: Management of Information Systems, Strategy & General Management
Length: 12 Page(s)
Pub. Year: 2004

Business ventures experience the most drastic transition as they emerge from entrepreneurial growth to achieve business stabilization. The Guangzhou-based PG Logistics Group (PGL), considered a high-g...

Related Product(s): N/A

Benjamin Yen
Phoebe Ho
04/206C jewellworld.com: Leading Web-based IT Development in the Jewellery Industry

Functional Area: Management of Information Systems, Strategy & General Management
Length: 5 Page(s)
Pub. Year: 2004

In mid-2004, jewellworld.com was one of the few, if not the only, surviving jewellery portal in Hong Kong, with its scope spanned both B2B and B2C. For its business clients, it had become an Internet-...

Related Product(s): N/A

Bennett Yim
Andrew Lee
04/198C Remote Access and Networking Technologies for SMEs

Functional Area: Management of Information Systems
Length: 9 Page(s)
Pub. Year: 2004

In 2003, a year in which Hong Kong's small and medium-sized enterprises faced an extraordinary disruption of normal operations as a result of the outbreak of severe acute respiratory syndrome (SARS), ...

Related Product(s): N/A

Ali Farhoomand
Amir Hoosain
04/191C TrademarkLogo.com: Transforming Legal Services on the Internet

Functional Area: Management of Information Systems
Length: 10 Page(s)
Pub. Year: 2004

In 2000, Robert Wang, senior partner of the Hong Kong law firm Robert W.H. Wang & Co., spearheaded the establishment of TrademarkLogo.com (TML). He believed that legal services, like other businesses,...

Related Product(s): N/A

Ali Farhoomand
Monica Wong
03/179C Leccotech: The "Whole Product" Concept in Export Marketing

Functional Area: Economics & Business Policy, Management of Information Systems, Marketing, Strategy & General Management
Length: 8 Page(s)
Pub. Year: 2003

LECCO Technology Ltd. (LECCOTECH), a Hong Kong-based SME company, developed a unique technology that could potentially revolutionise the management and efficiency of corporate databases in all industr...

Related Product(s): N/A

Ali Farhoomand
Pauline Ng
03/172C TradeCard: Expanding into China

Functional Area: Management of Information Systems, Marketing
Length: 14 Page(s)
Pub. Year: 2003

The case features TradeCard Inc., a New York-based financial supply chain service provider, and its plan to expand into the China market. The case discusses how a structured B2B online payment system ...

Related Product(s): N/A

Ali Farhoomand
Marissa McCauley
03/170C Boeing Australia Limited: Assessing the Merits of Implementing a Sophisticated e-Procurement System

Functional Area: Accounting & Control, Management of Information Systems
Length: 15 Page(s)
Pub. Year: 2003

Formed in late 1996, Boeing Australia Limited (BAL) was a relatively new company and a global extension of the US firm, The Boeing Company. BAL developed capabilities in the areas of space and communi...

Related Product(s): N/A

Ali Farhoomand
Peta Ashworth
03/168C Online Business Valuation: No Bang, No Buck for Orientation.com

Functional Area: Finance & Investments, Management of Information Systems, Strategy & General Management
Length: 15 Page(s)
Pub. Year: 2003

The Case examines Orientation.com's approach of developing global content capability and its market advantages and disadvantages as a result of localising its resource bases. In a post-bubble technolo...

Related Product(s): N/A

Ali Farhoomand
Shamza Khan
03/166C Australia Post: Towards the Online Economy with netPOS

Functional Area: Economics & Business Policy, Management of Information Systems, Strategy & General Management
Length: 20 Page(s)
Pub. Year: 2003

This case is about how the "old economy" of the traditional postal service has changed over time and how Australia Post is adapting to the many pressures that threaten its existence. With increasing a...

Related Product(s): N/A

Ali Farhoomand
Peter Viola
Rens Scheepers
Pauline Ng
03/161C Shun Sang (H.K.) Co. Ltd.: Streamlining Logistical Flow

Functional Area: Management of Information Systems, Production & Operations Management, Strategy & General Management
Length: 8 Page(s)
Pub. Year: 2003

Founded by Mr. Tsui, Kwok-choi and his wife, Shun Sang (H.K.) Co. Ltd., an authorized distributor of Proctor and Gamble (P&G) in Hong Kong, embarked upon a major IT-enabled supply chain management ini...

Related Product(s): N/A

Benjamin Yen
Andrew Lee
03/160C DispatchPro System: Leveraging Government-initiated IT Infrastructure

Functional Area: Economics & Business Policy, Management of Information Systems
Length: 3 Page(s)
Pub. Year: 2003

In early 2000, Info Mapping (Hong Kong) Limited, a Hong Kong-based technology SME with an interest in developing logistics applications for local businesses, spotted a growing demand among Hong Kong c...

Related Product(s): N/A

Ali Farhoomand
Pauline Ng
Vincent Mak
02/149C Electronic Service Delivery Implementation and Acceptance Strategy

Functional Area: Management of Information Systems
Length: 16 Page(s)
Pub. Year: 2002

In December 2000, the Government of the Hong Kong Special Administrative Region (HKSAR) launched the Electronic Service Delivery (ESD) Scheme, a flagship e-government project. The overall e-government...

Related Product(s): N/A

Ali Farhoomand
Marissa McCauley
02/148C Constructing an e-Supply Chain at Eastman Chemical Company

Functional Area: Management of Information Systems, Production & Operations Management, Strategy & General Management
Length: 17 Page(s)
Pub. Year: 2002

Craig Knight, Asia Pacific Digital Business and Customer Services Manager of Eastman Chemical Company, was given a mandate to sell Eastman¡¦s philosophy for an integrated electronic supply chain, other...

Related Product(s): VCD

Ali Farhoomand
Benjamin Yen
Pauline Ng
02/147C The PricewaterhouseCoopers KnowledgeCurve and the Spinning Off of PwC Consulting

Functional Area: Management of Information Systems, Strategy & General Management
Length: 15 Page(s)
Pub. Year: 2002

In May 2002, Stephen Langley ¡V CIO Asia Pacific, PwC Consulting ¡V and his counterparts in the US and Europe were engaged in pressing issues pertaining to the separation of the fabric of the KnowledgeC...

Related Product(s): VCD

Ali Farhoomand
Pauline Ng
02/145C Multi-jurisdictional Compliance: Yahoo! Inc.

Functional Area: Economics & Business Policy, Management of Information Systems
Length: 3 Page(s)
Pub. Year: 2002

Yahoo! Inc. (Yahoo) operated a number of Websites, including an auction site, a search engine directory at Yahoo.com (written in English) and a regional site at Yahoo.fr (written in French). On Yahoo'...

Related Product(s): N/A

Ali Farhoomand
Bryan Wong
Marissa McCauley
Mary Ho
02/144C Return of the JEBI

Functional Area: Management of Information Systems
Length: 12 Page(s)
Pub. Year: 2002

This case describes three different approaches to electronic purchasing taken by a State Government: 1) ERP-to-ERP by State Health (SH) (the State Government¡¦s largest spender); 2) a central catalogue...

Related Product(s): N/A

Ali Farhoomand
Guy Gable
Greg Timbrell
02/141C e-Procurement at Cathay Pacific Airways: e-Business Valuation

Functional Area: Management of Information Systems
Length: 20 Page(s)
Pub. Year: 2002

At the end of 2001, Cathay Pacific's CXeBuy electronic procurement system was fully operational for its headquarters in Hong Kong. The 14-month implementation project aimed at applying Internet-based ...

Related Product(s): N/A

Ali Farhoomand
Pauline Ng
02/140C Anti-trust and Competitive Issues in B2B Trading Exchanges: Covisint, Inc.

Functional Area: Economics & Business Policy, Management of Information Systems, Production & Operations Management
Length: 3 Page(s)
Pub. Year: 2002

In February 2000, DaimlerChrysler, Ford Motor Company and General Motors Co. jointly announced plans to combine efforts and form a global on-line business-to-business (B2B) exchange. The goal of the e...

Related Product(s): N/A

Ali Farhoomand
Mary Ho
02/139C Digital Certificates and Signatures: Microsoft Corporation

Functional Area: Economics & Business Policy, Management of Information Systems
Length: 3 Page(s)
Pub. Year: 2002

On 22 March, 2001, the Microsoft Corporation ("Microsoft") warned computer users that an individual posing electronically as a company representative had fooled VeriSign Inc., the leading digital cert...

Related Product(s): N/A

Ali Farhoomand
Mary Ho
02/138C Business Innovation: The MTR's eInstant Bonus Project

Functional Area: Management of Information Systems, Marketing
Length: 10 Page(s)
Pub. Year: 2002

The "eInstant Bonus" was an interactive advertising concept designed internally by the Mass Transit Railway (MTR) Corporation Limited in Hong Kong. Under this scheme, special discount offers from merc...

Related Product(s): N/A

Ali Farhoomand
Phoebe Ho
02/137C Government e-Procurement: Electronic Tendering System in the Hong Kong SAR

Functional Area: Management of Information Systems
Length: 19 Page(s)
Pub. Year: 2002

The Electronic Tendering System (ETS) was a flagship project under the Hong Kong Special Administration Region's E-Government Strategy to lead by example in the adoption of electronic means for govern...

Related Product(s): N/A

Ali Farhoomand
Lynne Markus
Phoebe Ho
01/130C Citibank's e-Business Strategy for Global Corporate Banking

Functional Area: Management of Information Systems, Strategy & General Management
Length: 13 Page(s)
Pub. Year: 2002

In 2001, Citibank's Cash and Trade Group division transformed itself from a traditional money management business into an e-business. The case discusses how Citibank integrated Internet initiatives in...

Related Product(s): N/A

Ali Farhoomand
Julie Yu
Marissa McCauley
Shamza Khan
01/127C BondsinAsia: Trading Bonds on a Global Franchised e-Platform

Functional Area: Economics & Business Policy, Management of Information Systems
Length: 13 Page(s)
Pub. Year: 2002

One of the most frustrating part of trading bonds in Asia today is that prior to placing a trade, buyers and sellers must spend hours phoning dealers to get quotes and aggregating market research. In ...

Related Product(s): N/A

Ali Farhoomand
Francois Roy
Mary Ho
01/116C Hang Seng Bank's e-Banking: Leveraging an Established Brand for New Relationships

Functional Area: Management of Information Systems, Marketing
Length: 15 Page(s)
Pub. Year: 2001

Hang Seng Bank is the second largest locally-incorporated bank and the fifth largest public company in Hong Kong. Due to growing consumer demand, peer pressure and pressure to improve profits, Hang Se...

Related Product(s): N/A

Julie Yu
Marissa McCauley
Shamza Khan
01/115C Coach U: Building a Soft Skill On-line Business in Asia

Functional Area: Management of Information Systems, Marketing
Length: 16 Page(s)
Pub. Year: 2002

Coach U is a virtual training firm offering "coaching" to individuals, teams and corporations through teleclasses conducted via conference calls. Coaching is a relatively new management style that emp...

Related Product(s): N/A

Julie Yu
Marissa McCauley
Shamza Khan
01/114C Grey Worldwide: Strategic Repositioning through CRM

Functional Area: Management of Information Systems, Marketing, Strategy & General Management
Length: 18 Page(s)
Pub. Year: 2001

This case discusses how Grey Worldwide Hong Kong and China (Grey WW-HK/China) is repositioning itself through defined e-marketing and CRM strategies for the Asian market. It examines how integral its ...

Related Product(s): VCD

Ali Farhoomand
Julie Yu
Marissa McCauley
Shamza Khan
01/113C Replacing Hong Kong's ID Card: (B) Debating the Options

Functional Area: Economics & Business Policy, Management of Information Systems
Length: 13 Page(s)
Pub. Year: 2001

This case relates to the plans of the Hong Kong Government (the "Government") to seek approval of its proposal to replace the current Hong Kong identity ("ID") card with a smart ID card. The approval ...

Related Product(s): N/A

Ali Farhoomand
Francois Roy
01/112C Replacing Hong Kong's ID Card: (A) Fighting Identity Theft

Functional Area: Economics & Business Policy, Management of Information Systems
Length: 4 Page(s)
Pub. Year: 2001

This case relates to the plans of the Hong Kong Government (the "Government") to seek approval of its proposal to replace the current Hong Kong identity ("ID") card with a smart ID card. The approval ...

Related Product(s): N/A

Ali Farhoomand
Francois Roy
CSVS/112C Creativity in Design: Experimenting and Innovating at teamLab Japan

Functional Area: Management of Information Systems, Strategy & General Management
Length: 8 Page(s)
Pub. Year: 2015

In 2001, Toshiyuki Inoko founded the Japanese digital artist collaborative, teamLab, with an aim to achieve a balance between art, science, technology and creativity by creating original digital desig...

Related Product(s): N/A

Ali Farhoomand
Havovi Joshi
01/109C Japan Net Bank: Japan's First Internet-only Bank

Functional Area: Management of Information Systems, Strategy & General Management
Length: 15 Page(s)
Pub. Year: 2002

Japan Net Bank (JNB), Japan's first Internet bank without physical branches, began operation in October 2000. It attracted mainly young customers looking for convenient, round-the-clock bank services ...

Related Product(s): N/A

Ali Farhoomand
Pauline Ng
Vincent Mak
01/107C Extending an Electronic Trade Network to Sustain Competitive Advantage

Functional Area: Economics & Business Policy, Management of Information Systems, Marketing, Strategy & General Management
Length: 8 Page(s)
Pub. Year: 2001

Discusses Tradelink's strategy for extending its electronic trade network to neighboring countries. Focuses on building alliance strategy, identifying the value added that can be generated through int...

Related Product(s): N/A

Ali Farhoomand
Michelle Ng
Pauline Ng
CSVS/106C DAKSH and IBM: Business Process Transformation in India - PART 1. The Formative Years

Functional Area: Management of Information Systems, Production & Operations Management, Strategy & General Management
Length: 20 Page(s)
Pub. Year: 2007

An undisputed success story, Daksh eServices was one of the leading Business Process Outsourcing (BPO) service providers in India. Launched by a group of friends in 2000, it started by providing web-b...

Related Product(s): DVD

Ali Farhoomand
Kavita Sethi
01/102C Capitalising on a World-Class Securities Trading System: HKEx's AMS/3

Functional Area: Management of Information Systems, Strategy & General Management
Length: 29 Page(s)
Pub. Year: 2002

It was June 2001, seven months after the launch of AMS/3 by Hong Kong Exchanges and Clearing (HKEx). The development of AMS/3, the third generation of HKEx's electronic trading system, was the biggest...

Related Product(s): N/A

Ali Farhoomand
Eva Kwan
Pauline Ng
01/101C EnterpriseAsia.com: Investing in High-technology Businesses in Asia Pacific

Functional Area: Finance & Investments, Management of Information Systems
Length: 21 Page(s)
Pub. Year: 2001

enterpriseAsia.com is a venture capital company investing in start-up and early-stage Internet related and Information Technology (IT) companies. This case presents the challenges faced by enterpriseA...

Related Product(s): N/A

Simpson Poon
Eva Chang
Marissa McCauley
00/99C iTV: Marketing Interactive Services

Functional Area: Management of Information Systems, Marketing
Length: 23 Page(s)
Pub. Year: 2000

The former Cable & Wireless Hongkong Telecom (HKT) lanuched the world's first commercial interactive television (iTV) service with a fanfare in March 1998. Nevertheless, its performance in the first t...

Related Product(s): N/A

Ali Farhoomand
Eva Chang
00/98C Cold Storage (Singapore): Establishing Trust among Online Consumers

Functional Area: Management of Information Systems
Length: 8 Page(s)
Pub. Year: 2000

Cold Storage, which operated a chain of 31 supermarkets located across the city-state of Singapore, was a well-established retail operation renowned for the quality of its fresh food. In June 1998, th...

Related Product(s): N/A

Ali Farhoomand
Pauline Ng
00/95C CaseTrust: Building Third-party e-Tailing Trust

Functional Area: Management of Information Systems, Strategy & General Management
Length: 18 Page(s)
Pub. Year: 2000

In March 2000, CaseTrust, an accreditation scheme designed to promote consumer confidence in Web-based retailers, was in the third year of implementation in Singapore. This case examines a number of i...

Related Product(s): N/A

Ali Farhoomand
Pauline Ng
Shamza Khan
00/91C iSteelAsia.com: A B2B Exchange

Functional Area: Management of Information Systems, Strategy & General Management
Length: 19 Page(s)
Pub. Year: 2000

Forging strategic alliances was a common method employed by operators of steel portals to expand their repertoire of services and to enhance the e-commerce capabilities of their sites. Those that aspi...

Related Product(s): N/A

Ali Farhoomand
K. K. Tan
00/83C Centaline Property Agency: Tactics for the Virtual Marketplace

Functional Area: Management of Information Systems, Strategy & General Management
Length: 16 Page(s)
Pub. Year: 2000

Since 1995, Centaline's business had evolved from being a pure provider of estate brokerage services, to a combined provider of both estate brokerage services and timely property information to prospe...

Related Product(s): N/A

Ali Farhoomand
Andrew Lee
Connie Sim
00/78C Japan Airlines: The Impact of e-ticketing

Functional Area: Management of Information Systems, Strategy & General Management
Length: 15 Page(s)
Pub. Year: 2000

The case highlights the development of Japan Airlines (JAL) and the Company's efforts to address its financial problems through restructuring. The case also discusses how the changing business landsca...

Related Product(s): N/A

Ali Farhoomand
Amir Hoosain
Lucy Fung
Shamza Khan
00/74C Tradecard: Building a Global Trading Electronic Payment System

Functional Area: Management of Information Systems
Length: 23 Page(s)
Pub. Year: 2000

In an attempt to provide an online payment mechanism for large-dollar cross-border transactions, TradeCard Inc. developed TradeCard - the world's first and only "credit card" for international trade. ...

Related Product(s): VCD

Ali Farhoomand
Marissa McCauley
99/67C Seven-eleven Japan: Venturing into e-Tailing

Functional Area: Management of Information Systems, Strategy & General Management
Length: 19 Page(s)
Pub. Year: 2000

Not content with nine million customers per day, Toshifumi Suzuki, the Chairman and Chief Executive Officer of Seven-Eleven Japan Co. Ltd., was looking for ways to attract more customers and more sale...

Related Product(s): N/A

Ali Farhoomand
K. K. Tan
99/65C Anthony Ng Architects Limited: Building towards a Paperless Future

Functional Area: Management of Information Systems, Strategy & General Management
Length: 8 Page(s)
Pub. Year: 2000

An award-winning architectural practice would move into its new office, where filing (storage and retrieval) and communication (internal and external) would become digital. Anthony Ng, the managing di...

Related Product(s): N/A

Tom Kvan
Andrew Lee
Loretta Ho
99/62C AdM@rt: If You Build it will They Come?

Functional Area: Management of Information Systems
Length: 12 Page(s)
Pub. Year: 2000

Jimmy Lai launched adM@rt, a home-delivery shopping service, in June 1999. The concept, a virtual shopping store on a website that allowed customers to browse through competitively priced merchandise ...

Related Product(s): VCD

Ali Farhoomand
Marissa McCauley
Shamza Khan
99/57C FedEx Corp: Structural Transformation through e-Business

Functional Area: Economics & Business Policy, Management of Information Systems, Production & Operations Management, Strategy & General Management
Length: 21 Page(s)
Pub. Year: 2000

Set in 2000, the case provides a comprehensive analysis of transportation logistics and FedEx's internal integrated logistics applications. FedEx demonstrates the shift from "physical" to "information...

Related Product(s): N/A

Ali Farhoomand
Pauline Ng
99/56C EIU's ViewsWire: New Wine in a New Bottle

Functional Area: Management of Information Systems
Length: 20 Page(s)
Pub. Year: 2000

In seeking to adopt new technology and to establish a web presence, the EIU discovered that one of its competitive advantages was its own intranet and its own databases--effectively its own knowledge ...

Related Product(s): N/A

Ali Farhoomand
Peter Lovelock
99/53C Dell: Selling Directly, Globally

Functional Area: Economics & Business Policy, Management of Information Systems, Marketing, Strategy & General Management
Length: 28 Page(s)
Pub. Year: 2000

One of the first companies to practice the highly-touted business-to-consumer internet business model, Dell entered the PC market with a force and shook up the industry with its revolutionary, custome...

Related Product(s): N/A

Ali Farhoomand
Pauline Ng
Peter Lovelock
99/52C Charles Schwab, Inc.: Creating an International Marketspace

Functional Area: Management of Information Systems, Strategy & General Management
Length: 16 Page(s)
Pub. Year: 1998

In 1996, Charles Schwab, Inc. (Schwab) pioneered online trading and experienced phenomenal growth by creating a whole new market for its products and services. In doing so it significantly altered its...

Related Product(s): N/A

Ali Farhoomand
Maria Cascales
Peter Lovelock
99/51C SCMP.COM: Strategic Repositioning of a Newspaper

Functional Area: Human Resource Management, Management of Information Systems, Strategy & General Management
Length: 21 Page(s)
Pub. Year: 2000

The South China Morning Post (SCMP) established PostNet, an electronic publishing division, in 1996 to experiment with the on-line medium. In mid-1999, the Board of Directors of the SCMP observed the ...

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Ali Farhoomand
Eva Kwan
99/47C Multi-Jurisdictional Compliance in Cyberspace

Functional Area: Economics & Business Policy, Management of Information Systems
Length: 18 Page(s)
Pub. Year: 2000

Law, by definition was jurisdictional, yet in cyberspace it had become increasingly questionable whether laws regulating the physical marketplace were able to be superimposed onto this new marketspace...

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Ali Farhoomand
Peter Lovelock
Vanessa Clark
99/46C PricewaterhouseCoopers: Building a Global Network

Functional Area: Management of Information Systems, Strategy & General Management
Length: 18 Page(s)
Pub. Year: 2000

Price Waterhouse and Coopers & Lybrand merged in July 1998, creating one of the world's largest full-service professional organizations. This case provides a study of how two major organizations are p...

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Ali Farhoomand
Marissa McCauley
Minako Fukagata
Peter Lovelock
99/45C Dairy Farm Group - Redesign of Business Systems and Processes

Functional Area: Management of Information Systems, Strategy & General Management
Length: 20 Page(s)
Pub. Year: 1999

The year 1997 marked the beginning of a slump in retail sales for the Dairy Farm Group of Companies (DFG), a major Hong Kong based food retailer with operations in a large number of major cities in As...

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Ali Farhoomand
Eugenia Ng
Probir Banerjee
99/38C Taiwan's ARPOC Programme

Functional Area: Economics & Business Policy, Human Resource Management, Management of Information Systems
Length: 28 Page(s)
Pub. Year: 1999

In 1995, Taiwan announced its Asia Pacific Regional Operations Center programme. This program was designed to help Taiwan deal with the rapid transformation of its economy, drastic changes in the glob...

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Michael J. Enright
Andrew Lee
99/35C Dairy Farm Group - Electronic Commerce Advantage

Functional Area: Management of Information Systems, Strategy & General Management
Length: 14 Page(s)
Pub. Year: 1999

The Dairy Farm Group of Companies (DFG) was a major food retailer based in Hong Kong with operations in a large number of major cities in Asia Pacific. It started witnessing a fall in its sales volume...

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Ali Farhoomand
Probir Banerjee
99/31C Fighting 21st Century Pirates: The Business Software Alliance In Hong Kong

Functional Area: Economics & Business Policy, Management of Information Systems, Strategy & General Management
Length: 21 Page(s)
Pub. Year: 2000

For computer software firms, software piracy represented a large loss of potential revenues. In response to the trade in pirated software, computer software companies banded together into an internati...

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Ali Farhoomand
Katherine Lo
Peter Lovelock
99/28C Building China NII: Policy Coordination and the 'Golden Projects'

Functional Area: Management of Information Systems
Length: 23 Page(s)
Pub. Year: 1999

The year 1993 marked a turning point in China's information industries development. China's version of the National Information Infrastructure (NII) was launched, an 'informatization' policy office wa...

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Ali Farhoomand
Peter Lovelock
99/27C China's e-Commerce Initiative: Leapfrogging Development Stages

Functional Area: Management of Information Systems
Length: 14 Page(s)
Pub. Year: 1999

In May 1998 China's Ministry of Foreign Trade and Economic Cooperation (MOFTEC) launched its on-line market gateway: www.chinamarket.com. Designed to be China's biggest trading system on the Internet,...

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Ali Farhoomand
Peter Lovelock
99/26C VirtualChina.Com: The Building of a Virtual Community

Functional Area: Management of Information Systems
Length: 22 Page(s)
Pub. Year: 2000

In February 1997, Xindeco became the first Chinese technology company to list publicly. Buoyed by their successes, the ChinaVista site attempted to expand out and become a 'gateway', or niche portal, ...

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Ali Farhoomand
Peter Lovelock
98/22C Travelling via the Web: The Changing Structure of an Industry

Functional Area: Management of Information Systems
Length: 25 Page(s)
Pub. Year: 2000

The proliferation of web-based electronic commerce (EC) appears to have disintermediation and reintermediation effects on industry structure. In the travel industry, the primary intermediary of the in...

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Ali Farhoomand
Andrew Lee
98/21C ACTonline: ACTDirect's Electronic Banking System

Functional Area: Management of Information Systems, Marketing, Strategy & General Management
Length: 13 Page(s)
Pub. Year: 1999

In the 1980s, Australian Capital Territory Banking Corporation Limited (later known as "ACTDirect") identified the need to continually develop information systems that would enhance the provision and ...

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Ali Farhoomand
Vanessa Clark
98/20C Computer Reservation Systems : An Industry of Its Own

Functional Area: Management of Information Systems, Strategy & General Management
Length: 17 Page(s)
Pub. Year: 2000

Computer Reservation Systems (CRS) vendors have enjoyed an indispensable role in the travel industry--75 to 80% of all airline bookings are made by travel agents using CRSs. But by mid-1998, their sol...

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Ali Farhoomand
Andrew Lee
98/19C Pay-EZ International Digital Entreprise's Solution to On-line Microbusiness

Functional Area: Management of Information Systems
Length: 18 Page(s)
Pub. Year: 2000

On-line trading continued to prosper throughout the 1990s, the credit card based electronic payment systems being the preferred mode of effecting payment. However, this payment system was not suitable...

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Ali Farhoomand
Katherine Lo
Peter Lovelock
98/15C Building the Hong Kong National Information Infrastructure

Functional Area: Management of Information Systems
Length: 22 Page(s)
Pub. Year: 1999

In October 1997, the Chief Executive of Hong Kong announced that the Government would take on the role of "facilitator" in the development of Hong Kong's NII, a variance from its traditional non-inter...

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Ali Farhoomand
Pauline Ng
98/14C Tradelink Electronic Commerce Ltd: Implementation Strategy

Functional Area: Management of Information Systems
Length: 17 Page(s)
Pub. Year: 2000

Tradelink was into the second year of its seven year franchise granted by the Hong Kong Government. Its primary task was to transfer all paper transactions between the Government and traders/manufactu...

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Ali Farhoomand
Jan Damsgaard
K. K. Law
Pauline Ng
98/09C Cargonet Transportation Community Network Ltd

Functional Area: Management of Information Systems
Length: 17 Page(s)
Pub. Year: 1999

CargoNet had already established a presence in Hong Kong's sea cargo business through the implementation of electronic commerce (EC) services. However, its aim was to develop EC services for the Hong ...

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Ali Farhoomand
Jan Damsgaard
98/04C Building Electronic Commerce Infrastructure (B)

Functional Area: Management of Information Systems
Length: 7 Page(s)
Pub. Year: 1999

Following a pilot study (refer to Case A) into the feasibility of introducing EDI into the stock planning and replenishment cycles in Hong Kong's retail sector, the results were very positive. The cas...

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Ali Farhoomand
Jan Damsgaard
98/03C Building Electronic Commerce Infrastructure (A)

Functional Area: Management of Information Systems
Length: 20 Page(s)
Pub. Year: 1999

Hong Kong Article Numbering Association's mission was to promote and facilitate efficient trade practices, and to contribute towards the continued global competitiveness of Hong Kong companies. As suc...

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Ali Farhoomand
Jan Damsgaard
98/02C To Move or Not to Move: Cathay Pacific Airway

Functional Area: Management of Information Systems
Length: 22 Page(s)
Pub. Year: 1999

Cathay Pacific's Data Centre, located in Hong Kong, had experienced an explosion and fire which disrupted normal business for thirteen hours. In the search for a more secure location, the problems wit...

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Ali Farhoomand
Pauline Ng
98/01C Traxon Asia Ltd

Functional Area: Management of Information Systems
Length: 21 Page(s)
Pub. Year: 1999

In 1997, 20% (HK$1 billion) of Hong Kong's exports were handled through Kai Tak Airport; 94% of the air cargo volume lifted out of Hong Kong was co-ordinated through Traxon networks. Traxon had been v...

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Ali Farhoomand
Jan Damsgaard
NAC IBM's e-Business Strategy

Functional Area: Management of Information Systems, Production & Operations Management
Length: 0 Page(s)
Pub. Year: 1999

In this video, a senior manager from IBM talks about IBM's e-business strategy....

Related Product(s): VCD

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