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Making RFID Work: The World's Largest University Library RFID Implementation  
Product Ref: 09/451C Company: The University of Hong Kong's Libraries

Product Type: Case Industry: Public Sector & Non-Profit

Related Product(s): Teaching Note
Authors: Benjamin Yen   Boby Shiu
In October 2008, the University of Hong Kong's Libraries ("HKU Libraries") successfully launched an initiative to introduce radio-frequency identification ("RFID") into its Main Library. Through the RFID initiative, HKU Libraries intended to pursue effective management of the public and private resources bestowed upon the institution. In 2008, the libraries served a total of 102,676 registered borrowers and had collected a total of 2.65 million items. Managing such a large number of resources was always an issue for HKU Libraries' management team. Deputy Librarian Peter Sidorko saw the promise of RFID technology in helping him to serve the libraries and their users better. After reviewing the possible use of RFID, HKU Libraries chose the Main Library, one of seven branches, as the first location for launching the RFID initiative.

The 2008 launch was the first phase in the RFID implementation scheme. Although initial RFID usage information had not been compiled, Sidorko had to decide what the next step of this initiative should be. What should Sidorko consider when implementing future RFID strategies?
Functional Area : Management of Information Systems

Issues: This case can be used to highlight the information technology ("IT") adoption, particularly RFID, and the corresponding issues of project management, adoption, implementation, acceptance and system production. The case can be used in courses teaching strategic management of information systems.
Length: 31 pages Country: Hong Kong SAR

Pub. Year: 2009 Level of Difficulty: 2
This product type is available in the following language(s):      English
Related Information: N/A
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