CABC Homepage
New Customer | Sign In
List of Popular Cases Newly Released Cases Faculty of Business and Economics Institutional Users Home Site Map
Advanced Search
Topic Index
Industry & Company Index
Most Popular Cases
Newly Released Cases
SME Cases Series
China Cases Series
India Cases Series
IT Industry Transformation Series
Cases in Chinese
Cases in Other Languages
Project SARS Rebound
Case Details:
Email to a friend
Daksh and IBM: Business Process Transformation in India Part 2. The Post Buy-out Years  
Product Ref: 07/360C Company: IBM

Product Type: Case Industry: Data Processing and Outsourced Services

Related Product(s): Teaching Note
The story of Daksh, one of India's leading BPO companies that was bought out by IBM in April 2004 at an estimated amount of US$170 million, had all the elements of the great Indian IT dream: entrepreneurship, innovation, venture capital, wealth creation and a quick exit. Elaborating the post buy-out scenario the case highlights various issues arising from mergers and acquisitions and throws throws open for discussion different aspects of the dynamics of acquisition integration. The case also addresses the question as to why the soon-to-go-public Daksh had agreed to a sell-out and, more importantly, what had prompted IBM to acquire Daksh. Students are challenged to evaluate whether or not the takeover was the right decision, and how it fit into IBM's overall strategy. The case can either be used independently or in conjunction with Daksh and IBM: Business Process Outsourcing in India íV Part 1. The Formative Years, which looks at Daksh as a fast growth entrepreneurial venture.
Functional Area : Management of Information Systems
Production & Operations Management
Strategy & General Management

Issues: Entrepreneurs, Entrepreneurship, Business Process Outsourcing (BPO), Business Transformation Outsourcing (BTO), Outsourcing in India, Growth strategy, Acquisitions.
Length: Text: 11 pages
Exhibits: 5 pages
Country: India

Pub. Year: 2008 Level of Difficulty: 2
This product type is available in the following language(s):      English
Related Information: IBM, Daksh, Outsourcing, Outsourcing in India, Business Process Outsourcing (BPO), Business Transformation Outsourcing (BTO), Business Processes, India, Acquistions.
Order This Item
Type Language Quantity * Unit Price
Case (07/360C) HK$58 / US$7.5
* Order quantity should include copies that you plan to make
   for class use or distribute for other purposes.
   You will not be shipped hard copies for cases.