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Daksh and IBM: Business Process Transformation in India Part 2. The Post Buy-out Years  
 
Product Ref: 07/360C Company: IBM

Product Type: Case Industry: Data Processing and Outsourced Services
IT

Related Product(s): Teaching Note
The story of Daksh, one of India's leading BPO companies that was bought out by IBM in April 2004 at an estimated amount of US$170 million, had all the elements of the great Indian IT dream: entrepreneurship, innovation, venture capital, wealth creation and a quick exit. Elaborating the post buy-out scenario the case highlights various issues arising from mergers and acquisitions and throws throws open for discussion different aspects of the dynamics of acquisition integration. The case also addresses the question as to why the soon-to-go-public Daksh had agreed to a sell-out and, more importantly, what had prompted IBM to acquire Daksh. Students are challenged to evaluate whether or not the takeover was the right decision, and how it fit into IBM's overall strategy. The case can either be used independently or in conjunction with Daksh and IBM: Business Process Outsourcing in India íV Part 1. The Formative Years, which looks at Daksh as a fast growth entrepreneurial venture.
Functional Area : Management of Information Systems
Production & Operations Management
Strategy & General Management

Issues: Entrepreneurs, Entrepreneurship, Business Process Outsourcing (BPO), Business Transformation Outsourcing (BTO), Outsourcing in India, Growth strategy, Acquisitions.
Length: Text: 11 pages
Exhibits: 5 pages
Country: India

Pub. Year: 2008 Level of Difficulty: 2
         
This product type is available in the following language(s):      English
         
Related Information: IBM, Daksh, Outsourcing, Outsourcing in India, Business Process Outsourcing (BPO), Business Transformation Outsourcing (BTO), Business Processes, India, Acquistions.
 
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