CABC Homepage
New Customer | Sign In
List of Popular Cases Newly Released Cases Faculty of Business and Economics Institutional Users Home Site Map
Advanced Search
Topic Index
Industry & Company Index
Most Popular Cases
Newly Released Cases
SME Cases Series
China Cases Series
India Cases Series
IT Industry Transformation Series
Cases in Chinese
Cases in Other Languages
Project SARS Rebound
Case Details:
Email to a friend
DAKSH and IBM: Business Process Transformation in India - PART 1. The Formative Years  
Due to high quality of the trailer, it may take a few minutes to download.
Product Ref: CSVS/106C Company: Daksh eServices

Product Type: Case Industry: Software & Services

Related Product(s): Teaching Note, DVD
An undisputed success story, Daksh eServices was one of the leading Business Process Outsourcing (BPO) service providers in India. Launched by a group of friends in 2000, it started by providing web-based customer support services for global clients. By 2004, having added voice capability to complete its service offering, it had grown into a 6,000 strong company with reported revenues of over US$50 million. Given the market conditions, Daksh had all the right numbers to be a sell out IPO. At the same time, IBM had expressed a concerted interest to buy out the company. What had emerged as the relevant question was, whether or not the IPO was the best way to go ahead. Alternatively, was the sell out to IBM a better option? If so, what should be the asking price? While the top management at Daksh evaluated both options, industry analysts reflected as to why a BPO company like Daksh made sense for IBM in the first place.
Functional Area : Management of Information Systems
Production & Operations Management
Strategy & General Management

Issues: Entrepreneurs, Entrepreneurship, Business Process Outsourcing (BPO), Business Transformation Outsourcing (BTO), Outsourcing in India, Growth strategy, Acquisitions, Valuation.
Length: 20 pages Country: India

Pub. Year: 2007 Level of Difficulty: 2
This product type is available in the following language(s):      English
Related Information: N/A
Order This Item
Type Language Quantity * Unit Price
Case (CSVS/106C) HK$58 / US$7.5
* Order quantity should include copies that you plan to make
   for class use or distribute for other purposes.
   You will not be shipped hard copies for cases.