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Case Details:
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Tecnovate: Challenges of Business Process Outsourcing  
Product Ref: 06/311C Company: Tecnovate eSolutions Pvt. Ltd.

Product Type: Case Industry: Software & Services

Related Product(s): Teaching Note
This case is about a Business Process Outsourcing (BPO) service provider, Tecnovate eSolutions Pvt. Ltd, which was set up as a captive unit in India to provide contact centre services, BPO services and IT services to its parent company in the travel services sector. Outsourcing is a complex phenomenon and involves formal evaluation and planning before companies can take the leap. This case can be used as a vehicle for understanding the risks and challenges involved in a real life outsourcing scenario. This is addressed by focusing on the critical transition sub-phase of the outsourcing lifecycle and the evolving growth strategies of business process outsourcing.
Functional Area : Management of Information Systems
Production & Operations Management

Issues: Process Transition, Challenges of Offshore (different country) Outsourcing, Growth Strategies in Outsourcing. Outsourcing, Sourcing, Business processes, Services, Suppliers, Growth strategy
Length: Text: 9 pages
Exhibits: 12 pages
Country: India

Pub. Year: 2006 Level of Difficulty: 2
This product type is available in the following language(s):      English
Related Information: N/A
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