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PricewaterhouseCoopers: Building a Global Network  
Product Ref: 99/46C Company: PricewaterhouseCoopers

Product Type: Case Industry: Commercial Services

Related Product(s): Teaching Note
Price Waterhouse and Coopers & Lybrand merged in July 1998, creating one of the world's largest full-service professional organizations. This case provides a study of how two major organizations are putting together a global knowledge base that would facilitate communication and coordination within the PricewaterhouseCoopers (PwC) practice. Eventually, this knowledge base would be made available to PwC clients. Discusses the changes, issues, and challenges at PwC in building its Intranet, called KnowledgeCurve, a knowledge management system that incorporates all the assets (knowledge, people, skills) of the company to be utilized by the firm. In order for the organization to be successful, it is crucial for PwC to encourage the users to fully utilize the available resources and to contribute information to the KnowledgeCurve. At the time this case was written, PwC is in its initial stages of setting up its Global Knowledge Curve, which would ultimately serve the entire practice. The limitations in using the Global Knowledge Curve led to the creation of Knowledge Curve at each office level, which incorporates the knowledge base and information important to the local level.
Functional Area : Management of Information Systems
Strategy & General Management

Issues: Information System, Knowledge Management
Length: 18 pages Country: Global

Pub. Year: 2000 Level of Difficulty: 2
This product type is available in the following language(s):      English
Related Information: N/A
This case is UGC funded.
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