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Continuous Quality Improvement Initiatives at Queen Mary Hospital  
Product Ref: 00/76C Company: Queen Mary Hospital

Product Type: Case Industry: Health Care Equipment & Services

Related Product(s): Teaching Note
This case looks into the success factors in implementing a continuous quality improvement (or CQI) initiative in a project called "Pre-Operative Skin Preparation: Shaving and Pre-Operative Baths" at Queen Mary Hospital in Hong Kong. Using Focus, Analyse, Develop and Execute (FADE) as a CQI model, the CQI Unit's skin preparation project achieved the CQI objectives. The CQI Unit's intention is to administer the same CQI model in other areas, one of which is the "Food Wastage Minimisation" project. A critical factor in the implementation is: How should the CQI Unit move forward with other changes using CQI? How should the CQI Unit respond to organisational resistance and managing professionals through change? The Unit also has to consider where and how to collect data in determining areas for CQI application.
Functional Area : Human Resource Management
Strategy & General Management

Issues: Continuous Quality Improvement , Hospital Management
Length: 17 pages Country: Hong Kong SAR

Pub. Year: 2001 Level of Difficulty: 1
This product type is available in the following language(s):      English
Related Information: N/A
This case is UGC funded.
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